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Not very satisfied with my experience renting a car with this company. I booked a car to pick up at 8am and when I arrive, I am told by someone from a different rental agency that the staff is late...Rodyti daugiau
Not very satisfied with my experience renting a car with this company. I booked a car to pick up at 8am and when I arrive, I am told by someone from a different rental agency that the staff is late due to “something”. Eventually, someone arrived and when I went to go in to get helped, he told me they aren’t ready/open yet, despite it being past 8:00am which is when my reservation was made for to be for 24 hours. Eventually, someone arrived and I was helped- however, the car which I reserved was not available. Instead, they gave me a “free upgrade” which ended up being a much larger car, which made it rather difficult to navigate in Vilnius especially with narrow streets. This is why I had reserved a small car, but to my surprise, after they had me sign a bunch of documents, I am then told that the car I had requested is actually not available at all. The car I got certainly had no winter tires put on, which is mindblowing considering the driving conditions in Vilnius/Lithuania in the winter are far from spectacular. The car had no tread, had terrible breaks and need some kind of checking for repair, and the car was slipping when driving which made me very concerned as a renter that the agency did not apply proper winter tires to the car to assist with snowy conditions when driving. The return process is self-guided if you arrive before they get there (which is up in the air as to when that actually is). To enter the lot, a machine reads the license plate, however, when snow and ice has iced over the license plate number, the machine simply fails and gives no option to click a button to speak to an operator or someone to help you figure out what you are possibly meant to do. Even after wiping snow off of the plate and getting out of the car, the reader still is finicky to read the plate and open the gate to enter the garage. When trying to park the car in the spaces to drop off the car, there are barely any available spots with other rental cars parked terribly making it nearly impossible to find a way to park the car in one of the reserved spots for the company which is even more frustrating when trying to catch a flight. Additionally, because I was given a much larger car with no interest but no other option, I was unable to fit the car in the parking spot available at my accomodation in Vilnius forcing me to have to park the car in street parking for nearly 4€/hr on my expense, which would have not been the case should the car I had reserved been provided. If it would not have been available, one should have informed the customer ahead of time, additionally if the time the reservation was made for wouldn’t actually be when someone would be working at the counter. They also tried asking me if I wanted to pay for the cleaning fee, or if I wanted to make sure I returned the car clean the same way I got it. I have never heard of a rental agency charging for basic cleaning of a car, but regardless, the car was not spotless when I first got inside to begin with. The seats were stained with some kind of salt stain likely from the winter, and the car had some kind of odor, which made me think what they charge people for if the vehicle isn’t actually brand new looking/spotless. I returned the car clean, with no mess inside, but of course with snow and ice likely around the exterior of the car, and am not sure how one is meant to clean that themselves or how they should be expected to pay for someone to clean that when that is the conditions of the season in Lithuania … and most of the world. Overall, not very pleased with my experience with this company unfortunately. Made my trip to Vilnius rather frustrating and more stressful than it was ever meant to be. Rodyti mažiau
Generally I got positive experience. Just some points for improvement. 1) Having clear instructions on how to find the office at Vilnius airport would be great. E.g. a picture with some arrows to follow. I spent much time to find...Rodyti daugiau
Generally I got positive experience. Just some points for improvement. 1) Having clear instructions on how to find the office at Vilnius airport would be great. E.g. a picture with some arrows to follow. I spent much time to find it. 2) I was convinced that returning a car with an empty tank was a preferrable option to me (though my initial request was for a full tank). But it wasn't. Please just avoid convincing clients choosing this "empty tank" option. I take a full tank, and before returning a car I fuel it to full and return. It's simple and straightforward. Otherwise you either deceive your clients (because nobody can drive with a really empty tank) or destroy fuel pumps in your cars. 3) Though it's not for me to decide, but summer textile rugs against winter permanent shlapdriba is beyond my understanding. 4) It would be great to know what anti-freeze washing liquid was there. I see, it's up to clients, but I took the car in the late evening when it was -5C, and the liquid worked, but in the morning at -12C it was frozen, so I couldn't use your car properly/safely. Thus, I think the agency should be involved too, at least helping with sharing information about specifics of washing liquid. Rodyti mažiau
I do not recommend the company! I took the car to wash it before taking back after the rental period! They charged me with an extra 15 EUR for washing the car because as per their view it wasn’t as...Rodyti daugiau
I do not recommend the company! I took the car to wash it before taking back after the rental period! They charged me with an extra 15 EUR for washing the car because as per their view it wasn’t as clean as before…Also there was a deposit which was clearly stated in the e-mail that will be 100 EUR, however when we arrived they wanted 300 EUR…If you don’t want hidden fees, choose a different company please! 🤞 Rodyti mažiau
Very good and pleasant experience! The cars are clean, well-maintained, and in excellent technical condition. The service is professional and friendly – the staff explained everything clearly and were very helpful. Everything went smoothly and quickly. I highly recommend “Admita”...Rodyti daugiau
Very good and pleasant experience! The cars are clean, well-maintained, and in excellent technical condition. The service is professional and friendly – the staff explained everything clearly and were very helpful. Everything went smoothly and quickly. I highly recommend “Admita” to anyone looking for reliable and friendly car rental service! Rodyti mažiau
Данная компания не возвращает депозит! 31 июля арендовали машину на 4 дня! Сегодня уже 18 сентября! Депозит так и не вернулся на карту! 24 августа были в Вильнюсе, но девушка в офисе ничего нам не могла сказать, не владела информацией...Rodyti daugiau
Данная компания не возвращает депозит! 31 июля арендовали машину на 4 дня! Сегодня уже 18 сентября! Депозит так и не вернулся на карту! 24 августа были в Вильнюсе, но девушка в офисе ничего нам не могла сказать, не владела информацией (по ее словам проблема в нашем банке). В банке денег нет. На сообщения по эл.почте они не отвечают. Поэтому друзья-белорусы, россияне (для нас им очень выгодно ссылаться на проблемы с банком) если хотите арендовать машину и сохранить деньги - обращайтесь в другой сервис! Rodyti mažiau
I’ve been using Admita Car Rental for the past two years and have hired cars from them multiple times with absolutely no issues. The customer service is always excellent — friendly, professional, and very helpful from start to finish. The...Rodyti daugiau
I’ve been using Admita Car Rental for the past two years and have hired cars from them multiple times with absolutely no issues. The customer service is always excellent — friendly, professional, and very helpful from start to finish. The cars are clean, well-maintained, and exactly as described, with a smooth and hassle-free pickup and return process every time. Prices are fair and transparent, with no hidden surprises, which is something I really appreciate. Reliable service and great customer care — I wouldn’t hesitate to recommend Admita to anyone looking for a stress-free car rental experience. Rodyti mažiau
Well where do we begin…to get the car is like signing a mortgage agreement, just takes longer. We have an app to speed up, that has…nothing. Hey we get the car rubbish breaks but, filter changed few years ago but...Rodyti daugiau
Well where do we begin…to get the car is like signing a mortgage agreement, just takes longer. We have an app to speed up, that has…nothing. Hey we get the car rubbish breaks but, filter changed few years ago but at least matches the environment. So guy asked me if to return it clean if not be 15 euro to clean it. Inside was clean, outside is snowing…entire road is sh…even in the parking is sh…how to return it clean - wipe it in the parking? So we charge 30 :) welcome to the jungle. Rodyti mažiau
Good car, a bit dirty inside but nothing major. Also the service was nice, we had a very friendly guy answering our questions.
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