UAB \u201cAdmita\u201d, company code 125323158, VAT payer code LT253231515, registered address: Oslo g. 5, LT-04131 Vilnius (hereinafter \u2013 the Company or We), is committed to protecting your personal data and privacy. When processing your personal data, we adhere to:<\/p>\n
The General Data Protection Regulation (EU) 2016\/679 of the European Parliament and of the Council, dated 27 April 2016 (hereinafter \u2013 the Regulation or GDPR),
\nThe Law on the Legal Protection of Personal Data of the Republic of Lithuania,
\nAnd other applicable data protection legislation.
\nIn order to transparently inform you about how we collect, use, and safeguard your data, we hereby publish this Privacy Policy (hereinafter \u2013 the Policy). This Policy applies to all individuals who use our services, visit our websites, or interact with us in any other way.<\/p>\n
This Policy applies when you use:<\/p>\n
Our short-term or long-term car rental services, including via the platforms https:\/\/admita.lt<\/a> and https:\/\/admitaflex.lt<\/a>; In this Policy, you will find information about:<\/p>\n What personal data we collect and for what purposes we use it; Personal data is any information that allows us to identify you directly or indirectly. This may include, for example, your name, surname, email address, phone number, vehicle license plate number, reservation or payment details. Personal data processing refers to any operation performed on personal data: collecting, recording, storing, modifying, transferring, reviewing, deleting, and so on.<\/p>\n When processing your data, we follow these key principles:<\/p>\n Purpose limitation and data minimization \u2013 we collect only the data necessary for a specific purpose; In order to conclude and manage contracts for car rental services (short-term or long-term) and car parking services, as well as to properly register orders on our websites https:\/\/admita.lt<\/a>, https:\/\/admitaflex.lt<\/a>, and https:\/\/admitaparking.com<\/a>, we process the following personal data:<\/p>\n First name, last name; Directly from you, when you submit an inquiry or place an order via our websites, or when contacting us by phone, email, or in person; To process service (rental or parking) orders and conclude contracts; Your personal data may be shared only to the extent necessary for service provision or in cases specified by law:<\/p>\n IT system providers and infrastructure partners \u2013 for self-service, reservation, contract, and payment administration purposes; Your data will not be shared for commercial or marketing purposes without your consent. It will also not be transferred outside the European Union or European Economic Area unless an adequate level of protection is ensured in accordance with the GDPR.<\/p>\n When processing your personal data, we comply with the General Data Protection Regulation (GDPR) and other applicable legal acts. Depending on the situation, your data is processed based on the following legal grounds:<\/p>\n Performance of a contract (GDPR Article 6(1)(b))<\/p>\n When you provide your data by registering or booking car rental or parking services through our websites (admita.lt, admitaflex.lt, admitaparking.com) or via the self-service system, a contract is concluded between you and UAB \u201cAdmita.\u201d In this case, your personal data is processed in order to properly fulfill the contract and provide the ordered services (e.g., assigning a vehicle, granting access to a parking lot, contacting you about your order, etc.). After the contractual relationship ends, certain data must be retained in accordance with applicable legal requirements \u2013 for example, for accounting, tax, or archiving purposes. In such cases, data is processed to comply with legal obligations established by:<\/p>\n The Civil Code of the Republic of Lithuania; The data related to contracts concluded with you and\/or your submitted orders, including all supporting documents and personal data you provided, is processed for the entire duration of the contract. (Provision of Parking and Car Rental Services)<\/p>\n To ensure the proper administration of our parking and car rental services, we process the following personal data:<\/p>\n For parking services:<\/p>\n Vehicle license plate number; For car rental services:<\/p>\n First and last name; Directly from you \u2013 when you register, book, or use our websites, self-service, phone, or email; For parking services \u2013 to identify the vehicle, determine service duration, calculate fees, and manage payments; Your data may be shared with:<\/p>\n Our IT and system administration partners (e.g., providers of self-service, payment, or reservation systems); Performance of a contract (GDPR Article 6(1)(b)) \u2013 when you order a service (e.g., book a parking space or rent a vehicle), your data is processed to provide that service; Parking and one-time order data \u2013 for 3 years from the date of service or final payment; (Administration of Payment Defaults, Including Identity Verification)<\/p>\n In cases where a client fails to pay for services provided by UAB \u201cAdmita,\u201d violates payment terms, or ignores payment obligations, we process the following personal data:<\/p>\n Renter\u2019s personal details: first name, last name, personal identification number, residential address; From our systems \u2013 when you use Admita\u2019s car rental or parking services but fail to make payment under the agreed terms; To identify which vehicle and which person (owner or user) used the service and failed to pay; Debt administration or collection agencies acting on behalf of UAB \u201cAdmita\u201d in performing debt management functions (including debtor identification, notifications, pre-litigation or litigation representation); According to Article 6(1)(f) of the GDPR, we have a legitimate interest in recovering unpaid fees for services rendered. Therefore, the data is processed to protect the legitimate financial interests of UAB \u201cAdmita\u201d related to the collection of outstanding amounts, as well as to maintain payment discipline and fairness toward other clients.<\/p>\n Data related to debt management is processed until the debt is fully paid or the legal claim is terminated; (Issuance and Administration of Accounting Documents)<\/p>\n To ensure proper accounting and the fulfillment of tax obligations related to the car rental and parking services provided by UAB \u201cAdmita,\u201d we process the following personal data:<\/p>\n First name, last name; Directly from you \u2013 when you submit a request via the websites admita.lt, admitaflex.lt, or admitaparking.com, register via the self-service system, or submit a \u201cRequest an invoice\u201d form; To correctly issue VAT invoices, credit notes, or receipts; Providers of accounting and IT systems \u2013 who support our self-service, payment, or invoice management functions; When processing accounting documents, we act in accordance with Article 6(1)(c) of the GDPR \u2013 data is processed to comply with legal obligations arising from:<\/p>\n The Law on Value Added Tax of the Republic of Lithuania; Accounting documents and any related personal data are retained for 10 years from the date of issuance, as required by applicable legislation.<\/p>\n V. Service Administration, Process Quality Assurance, and Asset\/Infrastructure Protection To ensure proper administration of services provided by UAB \u201cAdmita\u201d (including parking and car rental), and to protect our property, vehicles, and infrastructure, we process the following personal data:<\/p>\n Photographs of vehicle license plates (e.g., during entry\/exit); Directly from video surveillance cameras installed in our managed parking lots and vehicle pick-up\/drop-off locations; To register automatic vehicle entry\/exit (ANPR system), used for service management and payment control; Your data may be shared only on legitimate grounds and with the following recipients:<\/p>\n Our IT and security service providers, who assist in managing video surveillance systems or data storage; In accordance with Article 6(1)(f) of the GDPR, your data is processed based on legitimate interest:<\/p>\n To ensure the quality and control of the services provided (parking and car rental); Routine video recordings are retained for no longer than 2 months from the date of capture, unless they are required for a longer period (e.g., due to an incident); (Recording of Phone Calls)<\/p>\n To ensure high-quality customer service, smooth provision of services (especially when concluding car rental or parking agreements over the phone), as well as to monitor employee performance and resolve disputes, UAB \u201cAdmita\u201d records and stores the following personal data:<\/p>\n Call recording (including your voice and the content of the conversation); This data is obtained directly from you when you call us using the provided customer service numbers (e.g., +370 616 00141) and provide information verbally. Calls are recorded only when you are informed of the recording prior to the conversation (via a voice message).<\/p>\n To ensure that the information provided is accurate, service delivery is smooth, and matters are handled in a documented and substantiated manner; Your call data may be shared with:<\/p>\n Internal staff responsible for customer service quality, service management, or training; Your data is processed based on:<\/p>\n Your consent (GDPR Article 6(1)(a)) \u2013 which is considered given if you continue the conversation after being informed that it is being recorded; Standard phone call recordings are retained for 3 months from the end of the call; (Handling of Inquiries and Complaints)<\/p>\n To objectively assess your submitted requests, complaints, claims, or other inquiries, and to provide responses or take legal action, UAB \u201cAdmita\u201d processes the following personal data:<\/p>\n First name, last name; From you or your representative, when you contact us by email (e.g., info@admita.lt), phone, contact form on admita.lt, admitaflex.lt, or admitaparking.com, by post, or via social media platforms; Your personal data is used to:<\/p>\n Properly assess the situation related to your inquiry; Your data may be shared with:<\/p>\n Legal or dispute resolution institutions (e.g., courts, the State Consumer Rights Protection Authority, the State Data Protection Inspectorate); Your personal data is not transferred outside the European Economic Area unless an adequate level of protection is ensured in accordance with the GDPR.<\/p>\n We process your data:<\/p>\n On the basis of Article 6(1)(c) of the GDPR \u2013 when your inquiry relates to legally protected rights or interests (e.g., consumer rights, data protection); Personal data related to the handling of complaints, requests, or inquiries is retained for 3 months from the date the matter is closed; (Social Media Communication)<\/p>\n To increase the visibility of UAB \u201cAdmita\u201d (hereinafter \u2013 the Company), to engage with current and potential clients, and to represent the services we offer \u2013 including car rental, parking, and mobility solutions \u2013 the Company manages the following social media accounts:<\/p>\n Facebook When interacting with you on social media, we may process the following data:<\/p>\n Your first and last name or username; Directly from you \u2013 when you interact with us on our social media pages or tag our content; To ensure smooth and effective communication with you; Advertising or social media communication partners (e.g., marketing agencies, consultants, content creators) acting as our data processors; Important: Your data is also processed by the operators of the respective social media platforms. We recommend reviewing their privacy policies (e.g., Facebook, Instagram, LinkedIn).<\/p>\n Article 6(1)(a) of the GDPR \u2013 You interact with us on social media on your own initiative, therefore your data is processed based on your consent; Your data is retained for as long as it remains visible on our social media platforms, or until you request its removal; Your name, surname, email address, and (if applicable) phone number; subscription preferences (e.g., whether you agreed to receive newsletters), and anonymized or aggregated technical statistics about newsletter openings and clicks, as necessary for service delivery and quality assessment.<\/p>\n Directly from you when you subscribe to our newsletters on our websites (admita.lt, admitaflex.lt, admitaparking.com), fill in subscription forms, or provide consent through other channels (e.g., by email).<\/p>\n For direct marketing purposes \u2013 to send you offers, news about our services (car rental, parking, and related solutions), promotions, and other content that may be relevant to you. Your refusal to receive newsletters does not affect the provision of services or existing agreements.<\/p>\n Consent (Article 6(1)(a) of the GDPR) \u2013 when you voluntarily agree to receive newsletters. Email distribution service providers (e.g., MailerLite, Mailchimp, or equivalent), acting as data processors under data processing agreements and ensuring appropriate security measures. Data is not shared with third parties for advertising purposes without your consent and is not transferred outside the EU\/EEA unless GDPR-compliant safeguards are in place.<\/p>\n For as long as your consent to receive newsletters remains valid or until you withdraw it. Where data is processed based on legitimate interest, it is retained only for as long as necessary for communication with existing clients about similar services or until you object.<\/p>\n Each email contains an \u201cUnsubscribe\u201d link at the bottom. You can also contact us at info@admita.lt, and we will promptly update your preferences.<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" Why is this Privacy Policy necessary? UAB \u201cAdmita\u201d, company code 125323158, VAT payer code LT253231515, registered address: Oslo g. 5, LT-04131 Vilnius (hereinafter \u2013 the Company or We), is committed to protecting your personal data and privacy. When processing your personal data, we adhere to: The General Data Protection Regulation (EU) 2016\/679 of the European…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2632","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/admitaparking.com\/en\/wp-json\/wp\/v2\/pages\/2632","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/admitaparking.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/admitaparking.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/admitaparking.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/admitaparking.com\/en\/wp-json\/wp\/v2\/comments?post=2632"}],"version-history":[{"count":6,"href":"https:\/\/admitaparking.com\/en\/wp-json\/wp\/v2\/pages\/2632\/revisions"}],"predecessor-version":[{"id":3199,"href":"https:\/\/admitaparking.com\/en\/wp-json\/wp\/v2\/pages\/2632\/revisions\/3199"}],"wp:attachment":[{"href":"https:\/\/admitaparking.com\/en\/wp-json\/wp\/v2\/media?parent=2632"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nOur car parking services, including reservation and automated entry via https:\/\/admitaparking.com<\/a>;
\nOur customer service channels \u2013 by phone, email, self-service system, or through social media platforms.<\/p>\n
\nWho your data may be shared with;
\nHow long we retain it;
\nWhat rights you have and how you can exercise them.
\nPlease note that this Policy may be updated. We will clearly inform you about any significant changes, but we also recommend reviewing it periodically on our websites.<\/p>\nWhat is personal data and how is it processed?<\/h3>\n
\nLawfulness and transparency \u2013 we inform you about how your data is used and comply with applicable legal requirements;
\nAccuracy \u2013 we ensure that your data is accurate and updated when necessary;
\nStorage limitation \u2013 data is retained only as long as necessary or required by law;
\nSecurity \u2013 we apply organizational and technical measures to protect your data from unauthorized disclosure, loss, or destruction.<\/p>\nFor what purposes do we process your personal data?<\/h3>\n
I. Contract Conclusion and Administration<\/h2>\n
What personal data do we process?<\/h3>\n
\nDate of birth or personal identification number (when necessary for identification);
\nDriver\u2019s license information (in the case of rental services);
\nEmail address;
\nPhone number;
\nAddress (residential or legal entity\u2019s registered address);
\nCompany name, company code, and VAT number (if the client is a legal entity);
\nVehicle license plate number;
\nService order details (reservation code, date, service type, duration, location);
\nContract details (selected vehicle, rental period, parking lot, additional services);
\nPayment information (amount, payment method, status);
\nSelf-service system login credentials (email, password).<\/p>\nHow do we obtain this data?<\/h3>\n
\nWhen you use our self-service system or automated parking systems;
\nFrom our partners, when a service is booked or provided in cooperation with third parties (e.g., through other rental platforms or parking lot operators);
\nFrom payment operators \u2013 for the purpose of processing payments.<\/p>\nFor what purposes is your personal data used?<\/h3>\n
\nTo reserve, provide, and manage the services;
\nTo verify your identity, including checking driver eligibility (for rental services);
\nFor invoicing and payment management;
\nTo grant access to parking spaces or vehicles via license plate recognition systems or rental terminals;
\nTo create and manage a customer account (self-service).<\/p>\nWho may your personal data be shared with?<\/h3>\n
\nCar and parking lot operators\/partners \u2013 if the service is provided in their managed areas or using their platforms;
\nPayment service providers \u2013 to ensure payments or refunds;
\nLegal advisors, consultants, auditors \u2013 for internal administration or dispute resolution purposes;
\nState and law enforcement authorities \u2013 only when required by law;
\nDebt management or recovery service providers, if the client fails to fulfill obligations;
\nInsurance companies \u2013 in case of accidents or damage.<\/p>\nOn what legal grounds do we process your personal data?<\/h3>\n
\nCompliance with legal obligations (GDPR Article 6(1)(c))<\/p>\n
\nThe Law on Value Added Tax of the Republic of Lithuania;
\nThe General Document Retention Period Index approved by the Chief Archivist of Lithuania;
\nAnd other legal acts.<\/p>\nHow long do we retain your personal data?<\/h3>\n
\nAfter the contract ends or the order is fulfilled, this data is retained for ten (10) years, as stipulated by law.
\nThis retention period allows us to protect our legal interests, meet audit and accountability requirements, and properly respond to potential disputes or inquiries from state authorities.<\/p>\nII. Service Administration by the Company<\/h2>\n
What personal data do we process?<\/h3>\n
\nParking location;
\nParking start and end date and time (or reserved period);
\nDuration and selected type of service (e.g., with\/without cancellation option);
\nPayment status (paid\/unpaid), amount, chosen payment method;
\nTransaction data (e.g., bank payment ID);
\nPhone number.<\/p>\n
\nDate of birth or personal identification number;
\nContact details \u2013 email, phone number, address;
\nDriver\u2019s license information (if applicable);
\nCopy of driver\u2019s license (if applicable);
\nRental period, selected vehicle, pickup and return locations;
\nPayment and invoice details;
\nAccount information (email, login credentials, order history);
\nAny documents or consents provided by the client.<\/p>\nHow do we obtain this data?<\/h3>\n
\nAutomatically \u2013 when you enter a parking lot equipped with a number plate recognition system (ANPR);
\nFrom payment service providers or partner platforms \u2013 when services are booked through third parties.<\/p>\nWhat is your personal data used for?<\/h3>\n
\nFor rental services \u2013 to assess driver eligibility, prepare the vehicle, ensure proper service delivery, and manage returns;
\nIn all cases \u2013 for customer support, service quality, payments, self-service access, and invoicing purposes.<\/p>\nWho may your personal data be shared with?<\/h3>\n
\nCar or parking lot operators\/owners \u2013 when services are provided through partners;
\nPayment service providers \u2013 banks, payment processors;
\nMobile network operators \u2013 if SMS-based payment is used;
\nLegal advisors, debt collection, and consulting service providers \u2013 in case of unpaid services or disputes;
\nInsurance companies \u2013 for claims or incident management;
\nState authorities \u2013 only when required by law.
\nAll data is shared only with trusted recipients who apply GDPR-compliant security measures. Your data is not transferred outside the European Economic Area unless an adequate level of protection is ensured.<\/p>\nOn what legal grounds do we process your data?<\/h3>\n
\nLegal obligation (GDPR Article 6(1)(c)) \u2013 when data must be retained according to accounting, tax, or archiving laws;
\nLegitimate interest (GDPR Article 6(1)(f)) \u2013 to ensure service security, proper operation, dispute prevention, or quality assurance.<\/p>\nHow long do we retain your personal data?<\/h3>\n
\nLong-term contract data \u2013 for 10 years after the end of the contract;
\nEntry and parking event data (e.g., license plate images) \u2013 up to 2 months, unless required to retain longer for legal or dispute resolution purposes.<\/p>\nIII. Debt Management<\/h2>\n
What personal data do we process?<\/h3>\n
\nVehicle license plate number;
\nVehicle and\/or rental period information (pickup\/return date and time, type of service);
\nVehicle and\/or parking period information (entry\/exit date and time, parking location or zone, type of service);
\nVehicle image or license plate photo (when collected via ANPR or video surveillance cameras);
\nAmount due and details of the outstanding debt;
\nInformation generated during correspondence, notifications, or debt recovery processes (debtor\u2019s responses, communication history).<\/p>\nHow do we obtain your data?<\/h3>\n
\nThrough video surveillance systems \u2013 when parking is recorded but payment is not completed;
\nFrom Regitra (Lithuanian State Enterprise) \u2013 when we need to identify the registered owner of the vehicle;
\nFrom publicly available sources or state registries, when required as part of the lawful debt administration process.<\/p>\nWhat is your personal data used for?<\/h3>\n
\nTo justify the circumstances of the payment default and collect evidence of services rendered but not paid for;
\nTo initiate communication with the client regarding the debt and encourage payment;
\nIf necessary \u2013 to pass information to debt collection partners, legal advisors, or insurance companies;
\nTo protect the Company\u2019s legitimate financial interests in the event of pre-litigation or litigation debt recovery.<\/p>\nWho may your personal data be shared with?<\/h3>\n
\nLegal advisors, notaries, bailiffs \u2013 when necessary to prepare or execute legal procedures related to the debt;
\nInsurance companies, if the service was insured or the debt is related to compensation for damages;
\nState or law enforcement authorities (e.g., police, courts, the State Tax Inspectorate) \u2013 only in accordance with legal requirements and when necessary for the protection of our rights or fulfillment of obligations.
\nIn all cases, your data is shared only with trusted recipients who ensure an adequate level of personal data protection. Data is not transferred outside the European Union or the European Economic Area unless done in full compliance with GDPR requirements.<\/p>\nOn what legal basis do we process your personal data?<\/h3>\n
How long do we retain your data?<\/h3>\n
\nAfter recovery of the debt, the data is retained for an additional 3 years together with the related service order information, in order to protect legal interests or respond to official inquiries.<\/p>\nIV. Fulfillment of Tax Obligations<\/h2>\n
What personal data do we process?<\/h3>\n
\nDate of birth (if necessary for accurate identification or for document entries);
\nAddress (residential or company headquarters);
\nEmail address;
\nPhone number;
\nCompany name, company code, and VAT number (if the service recipient is a legal entity);
\nVehicle license plate number;
\nService details (type of service: rental or parking; duration; location; vehicle or parking lot information);
\nInvoice or receipt data (number, date of issue, amount, VAT).<\/p>\nHow do we obtain your data?<\/h3>\n
\nAutomatically \u2013 when data is generated through the use of our platforms, reservation, or payment systems;
\nFrom service providers or payment partners \u2013 if invoice generation is conducted via integrations with external systems.<\/p>\nWhat is your personal data used for?<\/h3>\n
\nTo report information to state authorities (e.g., the State Tax Inspectorate \u2013 VMI) in accordance with legal requirements;
\nTo manage accounting systems and conduct internal control procedures;
\nTo ensure compliance with tax obligations related to the parking or rental services provided;
\nTo organize the issuance and delivery of invoices to clients.<\/p>\nWho may your personal data be shared with?<\/h3>\n
\nConsultants, auditors, accountants \u2013 who perform oversight or provide financial services;
\nThe tax administrator (VMI) \u2013 in accordance with applicable legal acts of the Republic of Lithuania;
\nLegal or supervisory authorities, when required by law.
\nYour data is shared only with recipients who ensure appropriate personal data processing and security measures. Your data is not transferred outside the EU\/EEA unless adequate safeguards are provided in accordance with the GDPR.<\/p>\nOn what legal basis do we process your data?<\/h3>\n
\nThe Law on Accounting of the Republic of Lithuania;
\nThe Law on Tax Administration of the Republic of Lithuania;
\nOther applicable legislation governing financial and tax reporting.<\/p>\nHow long do we retain your personal data?<\/h3>\n
\n(Video Surveillance of Parking Areas and Vehicles)<\/p>\nWhat personal data do we process?<\/h3>\n
\nVideo recordings (which may capture personal images, vehicle license plates, actions, or incidents);
\nTechnical data related to the video footage: date, time, duration, location (parking lot, vehicle handover point).<\/p>\nHow do we obtain your data?<\/h3>\n
\nClients are informed about video surveillance through informational signage (e.g., at parking entrances or vehicle collection points), as required by law.<\/p>\nWhat is your personal data used for?<\/h3>\n
\nTo record service usage time and conditions (e.g., parking duration, vehicle return time);
\nTo identify potential rule violations, public order disturbances, or legal infractions (e.g., improper behavior, damage to vehicles or infrastructure);
\nTo protect our property (vehicles, infrastructure, systems) and proactively manage risks;
\nTo provide evidence in case of disputes or damages, including in court or insurance procedures.<\/p>\nWho may your personal data be shared with?<\/h3>\n
\nParking lot and vehicle operators\/partners involved in joint service administration;
\nCompetent law enforcement or supervisory authorities (e.g., police, courts, the State Data Protection Inspectorate) \u2013 when required due to legal violations or dispute resolution;
\nInsurance companies \u2013 for the purpose of documenting damages or incidents;
\nLegal or debt collection companies \u2013 when necessary to protect legitimate interests.
\nYour data is not transferred to third parties located outside the European Economic Area unless an adequate level of protection is ensured in accordance with GDPR requirements.<\/p>\nOn what legal basis do we process your data?<\/h3>\n
\nTo protect the assets and infrastructure of the company and its partners from unlawful actions;
\nTo record and manage incidents, violations, or events (including in the context of dispute resolution).<\/p>\nHow long do we retain your data?<\/h3>\n
\nLicense plate photographs taken at the time of entry\/exit (used as service proof) are retained for 3 years from the date of service or full payment;
\nRecordings capturing specific incidents (e.g., property damage, theft, rule violations) are retained for the full duration of pre-trial, court, or administrative proceedings, until matters of liability or compensation are resolved.<\/p>\nVI. Improvement of Customer Service and Information Quality<\/h2>\n
What personal data do we process?<\/h3>\n
\nThe phone number from which you are calling;
\nTechnical call data: date, time, and duration of the call;
\nIf necessary \u2013 additional information related to the content of the call (e.g., service type, booking number).<\/p>\nHow do we obtain your data?<\/h3>\n
What is your personal data used for?<\/h3>\n
\nTo evaluate the quality of employee service and for training purposes;
\nWhen a transaction is made over the phone (e.g., rental reservation, modification, cancellation), the recording may serve as evidence of the service agreement or content of obligations;
\nFor resolving complaints, disputes, responding to inquiries, or clarifying situations related to the services provided.<\/p>\nWho may your personal data be shared with?<\/h3>\n
\nExternal service providers acting as data processors (e.g., call center service providers, IT system administrators);
\nLegal authorities \u2013 only when required by law or necessary for dispute resolution (e.g., police, courts, the State Data Protection Inspectorate, attorneys, or debt collection agencies).
\nYour data is not transferred outside the European Union or European Economic Area unless an adequate level of protection is ensured in accordance with the GDPR.<\/p>\nOn what legal basis do we process your data?<\/h3>\n
\nAdditionally \u2013 if a verbal agreement or reservation is made during the call, the data may be processed under contract performance (GDPR Article 6(1)(b));
\nLegitimate interest (GDPR Article 6(1)(f)) \u2013 to ensure service quality, resolve complaints, and protect the rights of the company or the client.<\/p>\nHow long do we retain your data?<\/h3>\n
\nCalls involving important matters (e.g., transactions, complaints, or claims) may be assigned to other processing purposes and retained as long as necessary to fulfill the specific purpose (e.g., for the duration of a dispute or legal proceedings).<\/p>\nVII. Administration of Requests, Complaints, and Inquiries<\/h2>\n
What personal data do we process?<\/h3>\n
\nVehicle license plate number;
\nContact details: email address, phone number, (and, if necessary, residential or company address);
\nThe content and context of the inquiry\/complaint\/claim;
\nAttached documents (e.g., booking confirmations, receipts, photos, videos, or other evidence).<\/p>\nHow do we obtain your data?<\/h3>\n
\nThe data may be supplemented with information we already hold about you as a client (e.g., booking history, payment information, or technical data captured by our systems).<\/p>\nWhat is your personal data used for?<\/h3>\n
\nIdentify you as a client and provide a personalized, well-founded response;
\nEnsure smooth internal process coordination (e.g., analyzing compliance with service terms);
\nAssert, exercise, or defend the legitimate interests of UAB \u201cAdmita\u201d or its clients in the event of a dispute or incident.<\/p>\nWho may your data be shared with?<\/h3>\n
\nAttorneys, bailiffs, consultants, insurance companies, or debt collection agencies;
\nService providers (e.g., IT system or customer service providers) acting as data processors, but only if necessary for resolving a complaint or inquiry.
\nSuch data is shared only in accordance with legal requirements and only when necessary to protect our or third parties\u2019 legitimate interests.<\/p>\nOn what legal basis do we process your data?<\/h3>\n
\nOn the basis of Article 6(1)(f) \u2013 when we aim to protect legitimate interests (e.g., dispute resolution, damage claims, or protection of company property);
\nOn the basis of Article 6(1)(a) \u2013 when you provide feedback, an opinion, or informal remarks (i.e., based on your consent).<\/p>\nHow long do we retain your personal data?<\/h3>\n
\nIf the complaint or claim is not resolved within this time or involves a legal dispute, the data may be retained for a longer period \u2013 for the entire duration of the legal or pre-litigation process;
\nIf the dispute is resolved by settlement or court decision \u2013 related data is retained for up to 10 years.<\/p>\nVIII. Public Representation and Brand Awareness in the Public Sphere<\/h2>\n
What is the purpose of processing data?<\/h3>\n
\nLinkedIn
\nInstagram<\/p>\nWhat personal data do we process?<\/h3>\n
\nYour profile picture or photos in which the Company is tagged;
\nPublic actions (e.g., \u201clike\u201d, \u201ccomment\u201d, \u201cshare\u201d, \u201cfollow\u201d, etc.);
\nMessages and their content (e.g., message text, time sent, attachments, message history);
\nInformation about your participation in contests, campaigns, or events organized by the Company;
\nFeedback, reviews, and opinions about our services.<\/p>\nHow do we obtain your data?<\/h3>\n
\nWhen you participate in social media contests, surveys, or other initiatives.<\/p>\nWhat is your personal data used for?<\/h3>\n
\nTo respond to your questions, suggestions, or complaints received through social media;
\nTo provide information about our services (rental terms, offers, news);
\nTo shape the Company\u2019s public image and promote our services in the public domain.<\/p>\nWho may your personal data be shared with?<\/h3>\n
\nCompetent authorities (e.g., courts, the State Data Protection Inspectorate, the police), only when required by law;
\nData is never shared with third parties that do not ensure appropriate data protection safeguards.
\nYour data is not transferred to third countries (outside the EEA), unless the social media platform provider (e.g., Meta Platforms or LinkedIn Corporation) applies GDPR-compliant safeguards.<\/p>\nOn what legal basis do we process your data?<\/h3>\n
\nArticle 6(1)(f) of the GDPR \u2013 We have a legitimate interest in maintaining contact with our audience, providing information about our services, and building our reputation. Thus, data is also processed on the basis of legitimate interest.<\/p>\nHow long do we retain your data?<\/h3>\n
\nData related to legal or reputation-sensitive incidents (e.g., defamation) is retained for the entire duration of the dispute or legal process.<\/p>\nIX. Direct Marketing and Newsletters<\/h2>\n
What personal data do we process?<\/h3>\n
How do we collect your data?<\/h3>\n
For what purposes do we use your personal data?<\/h3>\n
On what legal grounds do we process your personal data?<\/h3>\n
\nLegitimate interest (Article 6(1)(f) of the GDPR) \u2013 when you are our customer and we send you information about similar services, in accordance with Article 69 of the Lithuanian Law on Electronic Communications. In any case, you may withdraw your consent or object at any time and free of charge.<\/p>\nWho may receive your personal data?<\/h3>\n
How long do we store your personal data?<\/h3>\n
How can you unsubscribe?<\/h3>\n
End of Privacy Policy<\/h2>\n