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Good help from the staff. We got a nice car. What I didn’t like was that we need to take an additional insurance. It looked like it was compulsory. We already had an insurance from booking.com now we had double and paid double… Show less

I had a highly disappointing experience with this rental service, and it will be my first and last time using it. Upon collecting the vehicle, I was unexpectedly required to argue at the counter because my Spanish bank-issued credit card did not have embossed numbers. Despite my card containing my full name and matching all necessary details, they insisted this was an issue. When I requested clarification on where this requirement was stated in their policy, they reluctantly proceeded with the rental. To make matters worse, upon returning the car, I was charged €15 for cleaning because customers are expected to wash and clean the interior before return. This policy is particularly absurd during Lithuania’s wet winter months, where it’s inevitable that shoes bring in dirt and moisture. It’s unreasonable to expect customers to return a spotless car — regular vacuuming between rentals should be standard practice. The entire experience was frustrating and unprofessional. I would not recommend this service and strongly advise others to avoid it. Show less