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I had a highly disappointing experience with this rental service, and it will be my first and last time using it. Upon collecting the vehicle, I was unexpectedly required to argue at the counter because my Spanish bank-issued credit card did not have embossed numbers. Despite my card containing my full name and matching all necessary details, they insisted this was an issue. When I requested clarification on where this requirement was stated in their policy, they reluctantly proceeded with the rental. To make matters worse, upon returning the car, I was charged €15 for cleaning because customers are expected to wash and clean the interior before return. This policy is particularly absurd during Lithuania’s wet winter months, where it’s inevitable that shoes bring in dirt and moisture. It’s unreasonable to expect customers to return a spotless car — regular vacuuming between rentals should be standard practice. The entire experience was frustrating and unprofessional. I would not recommend this service and strongly advise others to avoid it. Show less

Review for Enterprise Rent-A-Car I recently had the pleasure of renting a car from Enterprise, and I can confidently say it was an outstanding experience from start to finish. The customer service was exceptional—every team member I interacted with was friendly, professional, and genuinely committed to making the process as smooth as possible. They took the time to understand my needs and recommended the best vehicle for my trip. The vehicle itself was in excellent condition—spotlessly clean, well-maintained, and equipped with all the modern features I needed for a comfortable and safe drive. The pick-up and drop-off processes were quick and hassle-free, with clear instructions and no hidden fees. I also appreciated their transparent pricing and flexible policies, which made my trip stress-free. What truly stood out was their willingness to go the extra mile. When I had a last-minute change in my plans, the staff were incredibly accommodating and worked quickly to ensure everything was sorted without any inconvenience. I would highly recommend Enterprise to anyone looking for reliable, affordable, and customer-focused car rental services. They’ve earned my loyalty, and I’ll definitely be choosing them for future rentals. Show less